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Refund policy

Revocation instructions

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Revocation instructions

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right within fortnight to revoke this contract without giving reasons. The cancellation period is fourteen days from the day at which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must send us (Primex GmbH, Senefelder Str.12, 63456 Hanau, Germany,, telephone: 0618167160) a clear statement (e.g. a sent letter or an e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods in the amount of 55 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Example cancellation form

(If you want to cancel the contract, please fill out this form and send it return it.)

– To Primex GmbH, Senefelder Str.12, 63456 Hanau, Germany,

– I/ we (*) the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- name of consumer(s)

- address of consumer(s)

- signature of consumer(s) (only in the case of communication on paper)

- Date

(*) Delete where not applicable.

Special notes
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This can be assumed in particular if if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal Use and revoke the loan agreement if you also have a right of revocation.

Revocation instructions created with the Trusted Shops legal copywriter